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Terms, Shipping & Policy

HoustonCateringCompany.com of Bennie Ferrell

Terms, Conditions Shipping and General Website Use Policy

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING THIS WEB SITE.  If you do business with us, you agree to these general business customer policies and procedures.  Contact 713-460-0480 for more information or clarifications.  Thank you for shopping with us. 

HoustonCateringCompany.com of Bennie Ferrell is a privately owned company.  All Catering Transactions online, by phone, fax or in person are not viewed as accepted by the caterer without payment and signed contract agreement from caterer.

By accessing or using this Site, HoustonCateringCompany.com of Bennie Ferrell, or doing business with Bennie Ferrell, you agree to these terms of use, conditions, shipping policy and all applicable laws relating to business and eCommerce transactions. If you do not agree to these terms and conditions you are not authorized to use or purchase from this site. Users agree to accept these terms and conditions in its entirety, and they agree that they may be modified or deleted at anytime without notice by HoustonCateringCompany.com of Bennie Ferrell.

HoustonCateringCompany.com of Bennie Ferrell Good Faith Effort Policy: Due to our Christian principals, local and international business clients and associates we treat every client as a big delicate catering project continuation or opportunity.  We appreciate each and every one of our catering clients.   We maintain an honest way of business, we have a policy of good faith business practices to our clients on a day to day basis.  Any questions, problems or clarification should be reported to our catering company at 713-460-0480.

HoustonCateringCompany.com of Bennie Ferrell Website Content, Concept, and Composer Copyright:

The entire content on this Site, including but not limited to, text, design, graphics, interfaces, photos or codes and the selection and arrangements thereof is copyrighted as a collective work under the United States and other copyright laws, and is the property of HoustonCateringCompany.com and or Bennie Ferrell as it is the same corporation. The collective work is copyrighted 2005-2008. ALL RIGHTS RESERVED. HoustonCateringCompany.com of Bennie Ferrell shall not be held responsible or liable for any actions taken, either wholly or in part, based on the information provided on HoustonCateringCompany.com of Bennie Ferrell, or for any loss, damage, expense or injury resulting from any transactions conducted with any online merchant or other third party listed on HoustonCateringCompany.com of Bennie Ferrell

HoustonCateringCompany.com of Bennie Ferrell Trade Marks, Pictures Codes, ideas & Images:

Bennie Ferrell, HoustonCateringCompany.com of Bennie Ferrell, HoustonCateringCompany.com and BennieFerrellCatering.com is all the same company.  The Chef Cynthia brand was designed and is owned by Cynthia Ferrell. The “Who’s Your Caterer” brand is an Idea of Kevin Ferrell Wright and HoustonCateringCompany.com of Bennie Ferrell and is also owned by Cynthia Ferrell.  All pictures, ideas, codes, images, trademarks, service marks, and trade names (collectively the "Marks") are owned property, trademarks or registered trademarks of and are proprietary of HoustonCateringCompany.com of Bennie Ferrell and HoustonCateringCompany.com and all other associated names outlined under above Copyright description.

HoustonCateringCompany.com of Bennie Ferrell Terms and condition terminations:

These terms and conditions are applicable to you upon your accessing of the Site and/or completing the registration or shopping process, or in the process of purchasing a product or service of HoustonCateringCompany.com of Bennie Ferrell. These terms and conditions, or any of them, may be modified, updated or terminated by Bennie Ferrell.com without notice at any time. The provisions relating to Copyrights and Trademarks, Disclaimer, Claims, Limitation of Liability, Indemnification, Applicable Laws, Arbitration and General, shall survive any termination.

HoustonCateringCompany.com of Bennie Ferrell Terms of usage:

HoustonCateringCompany.com of Bennie Ferrell reserves the right to refuse a shipment to a particular individual based on precious claims filed. Bennie Ferrell.com has the right to deny products or services to anyone or party it chooses without explanation or notification. If a product is purchased by a person or party HoustonCateringCompany.com of Bennie Ferrell chooses not to provide services to, and the person has paid, HoustonCateringCompany.com of Bennie Ferrell reserves the right to refund and or cancel the person or party's order.

HoustonCateringCompany.com of Bennie Ferrell Website Instruction Agreement:

By using and or purchasing from this website, you agree to adhere to any instructions, or directions, or rules listed anywhere on HoustonCateringCompany.com of Bennie Ferrell including but not limited to the terms and conditions, shipping policy, contact methods offered and all other pages and sections of this website. Failure to do so prohibits you to be authorized to use this site.

HoustonCateringCompany.com of Bennie Ferrell Typographical errors:

In the event that a Bennie Ferrell.com product is mistakenly listed at an incorrect price, a description is inaccurate or incorrect, or a statement is incorrect, you as the user or buyer of HoustonCateringCompany.com of Bennie Ferrell understand that HoustonCateringCompany.com of Bennie Ferrell holds no liability for the content on this site. You agree that Bennie Ferrell reserves the right to refuse or cancel any orders placed for products listed at the incorrect price or description. HoustonCateringCompany.com of Bennie Ferrell reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, HoustonCateringCompany.com of Bennie Ferrell shall attempt to issue a credit to your credit card account in the amount of the incorrect price within thirty days or less from the date the date the charge was applied to your credit card.

HoustonCateringCompany.com of Bennie Ferrell Content on Site & Associated Companies:

We are the longest withstanding family owned catering company in Houston, and we have a long reputation of standing behind our word.  HoustonCateringCompany.com of Bennie Ferrell seeks to provide the most accurate information for its customers on HoustonCateringCompany.com of Bennie Ferrell, however, HoustonCateringCompany.com of Bennie Ferrell accepts no responsibility or is not liable or legally bound to any information reported on this site in anyway. You agree that HoustonCateringCompany.com of Bennie Ferrell will not be held responsible for any opinions, associate affiliations and or companies, inaccurate product description, price, or any other detail of its site. If there are any questions in regards to anything on the website, please contact us using the available contacts on the "contact us" page.

Bennie Ferrell.com Third party links:

BennineFerrllCatering.com may sometimes be liked or affiliated with other sites in forms of but not limited to advertising, site links, or promotions. Users of HoustonCateringCompany.com of Bennie Ferrell agree that Bennie Ferrell.com is not responsible or liable for any affiliates or associates' information or sites. Any linked sites are only for your convenience and therefore you access them at your own risk. While we accept no responsibility, in order to keep our customers satisfied, any associates or links that are seen to be defamatory, in accurate, in active or in bad taste, HoustonCateringCompany.com of Bennie Ferrell encourages its users to report this information to HoustonCateringCompany.com of Bennie Ferrell via email, at which point Bennie Ferrell.com will investigate and decided whether or not to keep its affiliation with the site. HoustonCateringCompany.com of Bennie Ferrell reserves the right to remove any affiliate linked on or to HoustonCateringCompany.com of Bennie Ferrell without notification at any time if it so chooses regardless if the linked party does th e same.

Bennie Ferrell.com Web Resources Note:

Very few of the companies listed on the "Bennie Ferrell Resources" page have actual business ties to HoustonCateringCompany.com of Bennie Ferrell. HoustonCateringCompany.com of Bennie Ferrell holds no responsibility for the safety, content, accuracy or representation of any of these links or descriptions. Should any of our shoppers feel that any of the below links are in bad taste or contain inappropriate content, please the can contact us at sales@HoustonCateringCompany.com and we will review the matter and make a decision at our sole discretion. Any link or description listed on this page is a top referral only and not necessarily the expressed opinion of HoustonCateringCompany.com of Bennie Ferrell.

Bennie Ferrell.com Indemnification:

You agree to indemnify HoustonCateringCompany.com of Bennie Ferrell, its affiliates and their respective directors, officers, employees, agents and any affiliates against any liabilities, losses, expenses or other cost that HoustonCateringCompany.com of Bennie Ferrell incurs arising from any breach of any of these terms and conditions hereof and for the content of any message by phone, or sent using HoustonCateringCompany.com of Bennie Ferrell email services.

HoustonCateringCompany.com of Bennie Ferrell Low priced or High-Dollar item sells:

BennieFerrelllCatering.com reserves the right to deny service to anyone or require a cashier's check or cash for payment of any item sold on this website. HoustonCateringCompany.com of Bennie Ferrell has the right to research any customer accounts especially for high-dollar item sells. If a person pays by credit card HoustonCateringCompany.com of Bennie Ferrell has the right to accept the credit card payment, or require another form of payment, at which point, if not fraudulent, the credit card may be refunded back to the account it was originally charged usually within 30 days. HoustonCateringCompany.com of Bennie Ferrell reserves the preemptive and sovereign right to question, call, or email anyone that uses or purchases from our website in order to more closely verify the legitimacy of any purchase or claim. If HoustonCateringCompany.com of Bennie Ferrell receive an order that has been paid for by a person, or party in which HoustonCateringCompany.com of Bennie Ferrell does not feel comfortable doing business with for any reason, the buyer forfeits any right to contest the decision of HoustonCateringCompany.com of Bennie Ferrell not to do business with that person or party.

HoustonCateringCompany.com of Bennie Ferrell Fraud Alert and Global Tracking Security System:

Buy using and or purchasing from HoustonCateringCompany.com of Bennie Ferrell, you consent to allow us to track your IP address location, including wireless systems. Yes, we are the number one or a top Catering company and  food distribution company with a new upgraded internet website.  Yes, our customers feel safe purchasing from our catering catalog and food services.  Yes, we will go to great lengths to protect our new high-dollar inventory to our utmost capability and to the greatest extent of U.S., local and international law. HoustonCateringCompany.com of Bennie Ferrell makes it a point to do its duty to its customers, company and society to prevent eCommerce crimes from happening on our website to our greatest capabilities. With identity theft and eCommerce purchasing fraud at its highest in the nation and globally, you better believe we have a system to track, expose, and in cases, cease and prosecute any illegal or ill intentions attempted to be committed on ou r website. Our new high-tech security system can verify all financial transactions done through our website. In some cases, we may track an IP address of someone we feel may have committed or be attempting to commit fraud on our website. HoustonCateringCompany.com of Bennie Ferrell has the right not to send any inventory or materials to a recipient that we believe may be involved in some type of fraud or illegal operation until the transaction is cleared and agreed upon by HoustonCateringCompany.com of Bennie Ferrell solely. We have the right not to respond by email, letter, phone or even talk with anyone we feel has any illegal intension. We work with all major credit card companies including, MasterCard, Visa, American Express, and Discover to investigate fraudulent activity. We work with local police and postal services in the United States and internationally to help investigate these types of individuals. These are the kinds of actions that make our customers feel secure in their buying experience with us, and this is why we believe they bring us business. If we find that a person may be trying to commit fraud or identity theft using another persons credit card, identification, or any other form of information, we use all available means to prevent and may press charges against the person, persons, or anyone else we think may be involved with the crime.

HoustonCateringCompany.com of Bennie Ferrell non- support of Terrorism Policy:

Bennie Ferrell does not do business with anyone, persons, parties, or companies that it thinks may harbor or support terrorism. HoustonCateringCompany.com of Bennie Ferrell has the right to deny access to our services to anyone thought to support these acts.

HoustonCateringCompany.com of Bennie Ferrell Order Confirmation:

Any problems or errors resulting from credit card rejection, system or server errors may result in cancellation of order decided by Bennie Ferrell.com. This cancellation will be announced to users through the described "Method of notification" in this contract. To insure that an order has processed correctly, be sure you have obtained a receipt in your e-mail containing your customer order number. This will insure that the order has processed or is being processed. When in doubt, always be sure to contact us for clarification. You can submit a request by e-mail.

HoustonCateringCompany.com of Bennie Ferrell Product Warranty:

Most products sold on HoustonCateringCompany.com of Bennie Ferrell come with a minimum 1 year warranty accept food items.  Refunds must be fulfilled by their respective manufacture. All warranty items must be directed, and if instructed, shipped directly to the manufacture and not HoustonCateringCompany.com of Bennie Ferrell. Some Bennie Ferrell manufactures offer 2 year warranties on their products sold on HoustonCateringCompany.com of Bennie Ferrell. Customers with warranty questions should contact the manufacture directly or ask your Bennie Ferrell representative.   All warranty agreements are made between the HoustonCateringCompany.com of Bennie Ferrell customer and the Manufacture. HoustonCateringCompany.com may guild the customer to the right manufacture, but HoustonCateringCompany.com holds no responsibility for the warranty of any of its products past the 14 day return time allotted for obviously defective merchandise that was defective before received by the buyer.

Restocking Fees:  A restocking fee of up to %15 percent of item cost my be charged to  purchaser for returned items.  Talk to caterer about terms of item. 

HoustonCateringCompany.com of Bennie Ferrell Method of notification:

Users agree that Bennie Ferrell.com reserves the right to send official notification should any issues, concerns, or cancellations arise by using any one or more of the following methods, email, postage letter, personal address visit, phone call, and/or fax using the information provided by user. If any of the information provided by the user is inaccurate, HoustonCateringCompany.com of Bennie Ferrell holds no responsibility for user getting the notification, or package purchased if contact information provided by user is incorrect.

Shipping Policy:

Shipping Timeline:  Food shipments are shipped based on temperature insulation and expiration date requirements.  Most product shipments are shipped via United States Postal Service, UPS, Fed Ex or DHL which can change at anytime without notice. Most orders are packaged and shipped within 3-5 business days and delivered in the United States within 7-14 business days from the day HoustonCateringCompany.com of Bennie Ferrell receives the funds for the order in our account. Depending on location, international orders may take longer for delivery, usually no less than two weeks. Although we seek to always have successful deliveries, HoustonCateringCompany.com of Bennie Ferrell holds no responsibility for unforeseen problems or complications with the shipping party or delivery of the merchandise.


Purchasers Accurate Address Responsibility:

HoustonCateringCompany.com of Bennie Ferrell is not responsible for packages not delivered to the legitimate intended receiver do to a wrong address or other inaccurate information provided by the user or purchaser from our website.

HoustonCateringCompany.com of Bennie Ferrell Signature Policy:

Most packages must be signed for by someone at the address or the location of the purchaser's requested delivery address. HoustonCateringCompany.com of Bennie Ferrell has the right to require the card holder's signature, verified by the postal service, for any item it chooses, especially some high-dollar items.

Postal Carrier responsibility:

Bennie Ferrell.com is not liable for packages not delivered do to a mistake on behalf of the postal carrier or purchaser. However, If the postal Carrier makes a mistake with a package purchased by a legitimate HoustonCateringCompany.com of Bennie Ferrell customer order, HoustonCateringCompany.com of Bennie Ferrell will do its part to try and help resolve the situation as fair as possible. This includes insurance or damage options provided to HoustonCateringCompany.com of Bennie Ferrell by postal carriers for HoustonCateringCompany.com of Bennie Ferrell customers. Many HoustonCateringCompany.com of Bennie Ferrell shipments can be insured by the postal carrier so that if they are ever lost by the postal carrier, the order will be insured.

Damages and Returns:

Our product quality is important to us because we are careful with packaging and we hardly ever have items sent back to us. However we cannot guarantee that every item will be delivered in perfect condition 100% of the time. Therefore, if HoustonCateringCompany.com of Bennie Ferrell decides that an item is defective, incorrect or damaged before being shipped, HoustonCateringCompany.com of Bennie Ferrell will either repair or replace the item with another item. The customer agrees to return any items within 14 days of shipment and that HoustonCateringCompany.com of Bennie Ferrell has 30 days to replace a damaged item once the item has been received back at the Bennie Ferrell address from the customer or postal service. During these 30 days and after, the customer will not receive any funds back, just the fixed or replaced merchandise. HoustonCateringCompany.com of Bennie Ferrell holds no responsibility for damages incurred during delivery or shipment of product. HoustonCateringCompany.com of Bennie Ferrell will do what it can to help settle the dispute with the postal service on the customer's behalf. We will pay the one-time return shipping charge to send a replacement to the customer if an incorrect, defective, or damaged item is received; however all other return shipping charges will be the sole responsibility of the user or purchaser. Any damage claims shall be assessed on case by case bases and whether or not a replacement is warranted shall be solely decided upon by HoustonCateringCompany.com of Bennie Ferrell. In the event that we are out of stock of the product and the customer doesn't want a replacement, HoustonCateringCompany.com of Bennie Ferrell has 30 days to try to find a replacement for that product and then ship it. If no new stock can be found, HoustonCateringCompany.com of Bennie Ferrell will offer you another product of equal or less value, or a full refund usually within 30 days of the day that the payment posted to our account. Additional changes to an order or other "unusual circumstances" may extend the typical 30 day timeframe it takes us to clear up and address any unusual situations.

Return Policy and Procedure Requirements:

Only defective and unused items can be eligible for return review. Items can only be returned within 14 days of shipment. All returned items will assess a 20% restocking fee. The customer must email sales@HoustonCateringCompany.com in order to receive the return shipment address. In order for your item to be considered for repair or replacement, you must include all of the following items in the return package and ship to HoustonCateringCompany.com of Bennie Ferrell within 14 days of the original shipment from HoustonCateringCompany.com of Bennie Ferrell. Please note: If these items are not included, HoustonCateringCompany.com of Bennie Ferrell reserves the right to not grant the return:

 

   1. Email sales@HoustonCateringCompany.com  of your intent to return with a detailed explanation of the issue.

   2. The original unused product, with similar or original packaging

   3. A copy of the original order confirmation with the order number visible inside the package.

 

4.  Mail Item to:

Return  Address Location:
HoustonCateringCompany.com of Bennie Ferrell
4141 Hollister

Houston, TX 77080

---------

Also Call and Fax:
Phone: 713-460-0480

Fax: 713-460-0175

Email: info@bennieferrell.com

 

IMPORTANT RETURNS AND TRANSACTION NOTES:

All claims must be filed and returned within 14 days of original shipment date shipped by HoustonCateringCompany.com of Bennie Ferrell.  All returns must be received in the same condition as when shipped.

We reserve the sole right to refuse a refund to a customer if we have fulfilled our merchant duties.  All returned items will assess a 15% restocking fee.  We reserve the right to deny a refund to a customer if the product has been used in anyway We reserve the right to refuse a shipment to a particular individual based on precious claims filed.  All merchandise returned must include the original contents of the package containing the merchandise received.  Additionally, unless damaged greatly, we ask that the return shipment be sent in the same shipping box and include the same packaging materials as was previously used for shipping merchandise. The original shipping box request is not a requirement, so please do not ship the box if the box is not intact enough for safe shipping.

 

Thank you for your business, we will do our part to try and make your shopping experience with HoustonCateringCompany.com of Bennie Ferrell a pleasant one. Email us at sales@HoustonCateringCompany.com for information on our return shipping address.   HoustonCateringCompany.com of Bennie Ferrell Terms and Conditions and Shipping Policy Conclusion.  These Terms and Conditions may be changed and or updated at anytime without notice. By using this site or checking any required box, you agree to all of these terms written in their entirety without any exception and you forfeit any right to any discrepancies outlined in these terms. If you have any further questions or clarifications, please email them to sales@HoustonCateringCompany.com before you purchase from our website, otherwise, immediately after you check the box, and after your purchase is submitted, you are bound by this contract. Thank you for shopping with us, we will do our part to try and make your shopping experience with HoustonCateringCompany.com of Bennie Ferrell a pleasant one.

 

HoustonCateringCompany.com of Bennie Ferrell  had distribution Locations in America and Global Markets.  Please note; as catering equipment and food merchants, in unusual circumstances, we are not obligated to sell to anyone. We have the right to refuse to do business with anyone at anytime and without explanation. To protect our business interest, we have the option to refuse shipment, cancel and or refund any order to any location in the International market, including in the U.S. If we for any reason feel uncomfortable with processing the order, we have the right to contact the buyer to investigate the legitimacy of the order before we ship anything. We agree to ship the customers purchased goods to the customer's requested location as fast as feasible. Every order is closely verified so that our customers and our business interests are both protected and satisfied with the transaction. Please note that, given some U. S. and International Trade Embargos, as well as the stability some locations, the ability to process transactions to some locations may be prohibited or refused by HoustonCateringCompany.com of Bennie Ferrell at anytime. For more information on prohibited commerce locations, visit www.ustreas.gov/offices/enforcement/ofac.   Food shipments have limitations based of temperature control abilities and expiration dates. 

 

Return Address Location:
HoustonCateringCompany.com of Bennie Ferrell
4141 Hollister

Houston, TX 77080

Phone: 713-460-0480

Fax: 713-460-0175

Email: info@bennieferrell.com

 

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